Refund and Returns Policy

 

10-Day Return Policy

With the exceptions listed below, products purchased through our webshop, email, or telephone may be returned within 10 business days. We accept only unused products in their original packaging with all accessories intact. The original packaging must be undamaged.

 

Return Period

Return periods are calculated from the date of shipment or collection. The date of the postmark or personal return is the determining factor for the return.

 

Return Process

If you wish to return an item or request a repair, you can initiate this process via telephone or email by providing the following information:

Your Name *

Order Number *

Email Address *

Phone Number

Item Number(s) *

Quantity *

Reason for the Return *

 

Subsequently, you will receive an email notification and guidance through the return and complaint process.

 

Return Costs

We do not cover the return costs unless the fault lies with Longvista Sagl.

 

Return Address

Longvista Sagl

Via Stazione 27

CH-6987 Caslano

 

Refund

We will process the refund within 14 days of receiving the goods in our warehouse. We will use the same payment method used for the purchase unless expressly agreed otherwise with you.

We do not refund products that are damaged or not in the condition in which you received them. Such products will be returned to you at your expense.

 

Product Complaint

If the return request is due to a product complaint, we will bear the cost of returning the goods if you contact us through our contact form before returning. Please review our warranty terms and coordinate the exchange or repair with us.