General Terms and Conditions of Longvista Sagl

§1 General Provisions

By placing an order with Longvista Sagl, the customer acknowledges the terms and conditions. Deviations or special agreements require written confirmation by authorized persons from Longvista Sagl to be valid.

§2 Prices and Payments

Our prices are in Swiss Francs (CHF) and are net, excluding VAT. List prices on the day of delivery apply. We reserve the right to change prices and discounts for undelivered goods at any time if necessary due to changes in underlying circumstances.

§3 Payment Terms

Invoices are due and payable within 30 days. Unauthorized deductions will be invoiced retroactively. In case of delayed payment, Longvista Sagl is entitled to charge a reminder fee of CHF 30.- and default interest in accordance with standard bank rates. In case of repeated payment delays, Longvista Sagl reserves the right to carry out deliveries cash on delivery. Repairs must be paid in cash.

§4 Retention of Title

Goods and services delivered by Longvista Sagl remain the property of Longvista Sagl until full payment of the purchase price.

§5 Packaging

Packaging is charged at cost and is non-refundable.

§6 Shipping, Benefit, Risk

Shipping is typically done by a carrier using the most cost-effective rate. Shipments are carefully packed, virtually eliminating breaks or damages during transport. Any damages should be reported to the respective carrier immediately upon receipt of the goods. The provisions of Article 185 of the Swiss Code of Obligations (OR) apply to the transfer of benefit and risk. Transport costs are charged based on actual expenses. No free replacement delivery is offered for transport damages.

§7 Insurance

Goods are transported uninsured. Any transport damages, theft, and other damages are generally at the expense of the buyer or customer. Transport insurance is only concluded upon explicit request of the buyer/customer. In this case, the buyer/customer bears the costs of the insurance, which are billed together with the goods.

§8 Order Execution

The recipient of call orders is obligated to accept all ordered material within the specified period. Cancellation or suspension of orders by the buyer is only possible with the written consent of Longvista Sagl. In case of order cancellations, we reserve the right to invoice the incurred costs.

§9 Product Returns

For the return of goods (only in original packaging), a prior written agreement is necessary. Processing and shipping costs of at least 20% of the selling price will be charged. Items specifically ordered or assembled are excluded from return.

§10 Delivery Deadlines

Longvista Sagl strives to meet the specified delivery deadlines. Exceeding the delivery deadline without a reasonable extension does not result in liability for Longvista Sagl or the cancellation of the order. The buyer cannot claim rights due to delays in partial deliveries.

§11 Complaints

Complaints must be submitted in writing to Longvista Sagl within 5 days of receiving the goods; otherwise, the delivery is considered approved. Discrepancies in deliveries do not entitle to returns.

§12 Guarantee and Liability

According to the warranty conditions of our suppliers, the warranty applies from the day of delivery for all errors occurring within the agreed warranty period, provided they are due to poor material or faulty fabrication and are demonstrable. Longvista Sagl is liable only for replacement or compensation of the calculated value of unreplaced items, at the company’s choice. Any further warranty, including liability for dismantling or reassembly costs and any damages arising directly or indirectly from the delivered items, their use, or defects, is declined.

§13 Invalidity – Binding Nature

If parts or paragraphs of these conditions are invalid, this does not question the validity of the remaining conditions or the contract as a whole. The contract remains binding in its other parts even if individual provisions are legally ineffective.

§14 Jurisdiction / Place of Fulfillment

In all cases, the registered office of the seller is considered the place of fulfillment. The exclusive place of jurisdiction is the District Court of Lugano, depending on the amount in dispute, for all disputes arising directly or indirectly from the contractual relationship. However, the supplier also has the right to file a lawsuit at the buyer’s domicile.